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Support
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At Orion Technologies, we take great pride in our standard of support.
Our aim is to answer all queries and address all issue as quickly as possible.
We'd like to think that each time a client makes contact with us that they'll
walk away from the experience thinking - "what a great team".
While Orion Technologies doesn't offer telephone support, our online
support system is
very efficient. By making your enquiries via email, it also enables us to have
a record of your support history which can prove to be a great time saver should
a particular problem arise again.
If you should find occasion to contact support, there's some things that you can
do that can greatly expedite the troubleshooting and resolution process.
Please click here for online support form
Have you checked our Knowledge Base?
You can find that the answer to your issue is just a couple of clicks away in our
comprehensive Knowledge Base. You'll be able to fix it on the spot rather than
wait for our support response.
If there isn't documentation specific to your problem, or you are still unsure of
the solution, please contact us at info@togetonline.com
Please Note : Please give following information, when you write to us;
- Mention the user name and domain name.
- How long have you been aware of the problem for? This can help tech support
if they need to review server logs
- Did you change anything immediately prior to noticing the problem?
- Please also provide the error message you get, when a problem occurs.
Thanks for taking the time to read this! May all your time with Orion Technologies
be trouble free, but even if you should run into problems, we'd like you to feel
confident in approaching our support team that they will attend you in a rapid and
courteous manner.
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